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After the Sale: How to Manage Product Service for Customer Satisfaction and Profit
This book builds on the legacy of Service Management: Principles and Practices, which sold in three editions over 20 years. After the Sale is the book for both new and experienced service managers.After the Sale covers the spectrum of supporting durable equipment and is utilized for college, continuing education, and internal company courses. By Joe Patton & Bill Bleuel.
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Business Process Management Applied:Creating the Value Managed Enterprise
Businesses around the world are discovering the improvements possible through a focus on the key process steps contained in an end-to-end supply chain connecting multiple enterprises. Business Process Management Applied will help the reader understand how process improvement can add value for firms of any size in any business, and show the way to track those savings to the profit and loss statement. It will introduce a roadmap for achieving success by relating specific process improvements to specific savings and value creation. By Charles Poirier and Ian Walker.
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Global Sourcing & Purchasing Post 9/11: New Logistics Compliance Requirements and Best Practices
The events of September 11, 2001, have forever changed the dynamics of importing or exporting products into the United States. This privilege, which can be revoked for non-compliance, has been made dramatically more complex and expensive by the numerous new rules, regulations, laws and requirements of various agencies. This comprehensive reference provides sound and innovative purchasing, logistics and supply chain management techniques for acquiring customers, increasing competitive advantage, reducing costs and improving end-to-end supply chain performance while ensuring required compliance. By Michael Assaf, Cynthia Bonincontro & Stephen Johnson.
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Inside the Mind of Toyota: Management Principles for Enduring Growth
Toyota's sustained growth attracts the attention of economists and industrialists around the world eager to learn the secrets of Toyota's lasting success. In Inside the Mind of Toyota, Satoshi Hino examines the source of Toyota's strength: the fundamental thinking and management structures that lie beneath the creation of its famed Toyota Production System. From the perspective of a professional with 30 years experience in the auto industry, Hino presents a fresh and detailed analysis of Toyota's essential management system, from its very beginnings into the 21st century.
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Kanban for the Shopfloor
Winner of the Shingo Prize for Manufacturing Research, Kanban for the Shopfloor gives your shop floor workers the information they need to understand, plan, and implement kanban. In addition to reducing overproduction, kanban will help your company increase flexibility to respond to customer demand, coordinate production of small lots and wide product variety, and simplify the procurement process.
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Kanban for the Supply Chain: Fundamental Practices for Manufacturing Management
For those who are ready to make the conversion from materials requirements planning (MRP) push techniques to kanban pull techniques, this is a must read! Stephen Cimorelli provides supply chain management teams with a roadmap for installing fundamental kanban concepts - the method is immediately actionable thereby increasing manufacturing productivity and profitability. Through an iterative process of planning, adjusting, and executing, kanban pull techniques keep inventory levels synchronized with demand, and the supply chain synchronized with actual production.
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Lean Logistics: The Nuts and Bolts of Delivering Materials and Goods
Are your warehouses full while production is stopped by shortages? Do your customers complain that your lead times are too long and that your deliveries are late? Michel Baudin addresses these issues, both the physical infrastructure of lean logistics and the information flows that compose its nervous system, as well as innovative approaches to supplier relations. Find out how to avoid shortages while maintaining low inventories and take advantage of the increased capacity and flexibility generated through lean manufacturing.
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Lean Six Sigma Logistics: Strategic Development to Operational Success
Speed to market, reducing costs, and accelerating lead times are vital for survival in today's competitive environment. This “how to” book illustrates how to integrate Lean, Six Sigma and Logistics into a cohesive process that will help you eliminate unnecessary inventories through disciplined efforts to understand and reduce variation, while increasing speed and flow in the supply chain. Lean Six Sigma Logistics provides the vehicle to solidify strategic position, win over customers, and achieve increased profit margins. It is the one book that executives, practitioners, consultants and academics will all want on their bookshelf. By Robert Martichenko & Dr. Thomas Goldsby.
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Lean Supply Chain: Collected Practices and Cases
Lean operations can produce significant benefits to an organization but the greatest benefits will not be realized unless lean is extended beyond the organization to involve both suppliers and customers. Lean Supply Chain provides a variety of case studies taken from articles previously published in Lean Manufacturing Advisor. Articles are categorized in three areas: Supply Chain Strategies, Building Partnerships, and Improving Distribution.
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Lean Supply Chain Management: A Handbook for Strategic Procurement
Lean Supply Chain Management, by Jeffrey Wincel, considers an organization's "business condition" as a contributing factor in the development of a strategic procurement strategy. That is, rather than taking a "one-size fits all" approach, the author's more individualized approach illustrates techniques specific to organizations operating in a "standard" environment or "crisis" environment. In addition, this is the only book that incorporates lean methodology as the key factor in its supply chain strategies.
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Logistics and Manufacturing Outsourcing: Harness Your Core Competencies
This is unlike any outsourcing book you have seen because it is specifically designed for logistics and manufacturing executives. To successfully outsource today, you need to gain a core competency in outsourcing, avoid setbacks, and understand how to keep the outsourcing relationship robust. Most organizations do not have outsourcing as a core competency, and this is why so many outsourcing relationships fail. Altogether, the four authors of this book have nearly 100 years of solid experience in logistics and manufacturing outsourcing. This expertise makes the authors uniquely qualified to teach companies how to harness the real power behind outsourcing.
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Manager's Guide to Freight Loss and Damage Claims, 3rd edition
A real-world, practical approach on how to deal with the twin problems of freight damage and freight loss. Author Colin Barrett discusses both the law and the reality of freight claims--understandably and succinctly--so that shippers and carriers alike can understand their rights and their responsibilities in dealing with loss and damage problems. In this new and expanded edition, Barrett has updated key areas in accordance with changes in the law and court decisions, and has added a wealth of further information. Written in clear, descriptive language; the plentiful legal references appear as footnotes. The meat of the book is easy to get to, and the footnotes are there when you need them.
Too often legal discussions seem to be (to coin a phrase) of the lawyers, by the lawyers and--most regrettable of all--for the lawyers. Even those that purport to be in ìplain Englishî wind up so riddled with legalistic phrasings and case citations that the lay reader is soon gasping with the effort to keep up.
The law is important to everyone. And understanding the law is important to everyone. This book can help promote that understanding.
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Reshaping Supply Chain Management: Vision and Reality
A comprehensive discussion of the key supply chain challenges facing executives today on topics such as, strategy, product lifecycle management, procurement and logistics. The book includes articles written by the IBM Global Business Services Supply Chain management team, as well as interviews with industry executives. Whether you are a supply chain practitioner or an industry influencer, this book will help you understand the future of supply chain management and how to succeed in today's complex environment.
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RFID Strategic Implementation and ROI: A Practical Roadmap to Success
Radio Frequency Identification (RFID) is one of the most talked about emerging technologies in business today. RFID Strategic Implementation and ROI will help the reader comprehend the basics of RFID, the fundamental technology and components, the potential applications and business issues, and the marketplace forces at work in front of and behind the scenes. It will explain the links with supply chain management (SCM) and develop an outline of costs and benefits. The authors demystify the issues and present a clear roadmap for implementation and adoption by manufacturers, distributors, retailers, and suppliers. By Charles C. Poirier & Duncan McCollum.
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Service Parts Handbook 2nd Edition
This book is an award-winning vital reference for everyone who has any connection with service parts. It provides standard terms, principles, and practices; planning and control; and concepts including Parts Acquire Time, strategic stock location, ASL optimization, outsourcing, warranties, and the 21 differences between just-in-time parts used in production and just-in-case service parts. By Joe Patton & Roy Steele.
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Straight to the Bottom Line: An Executive's Roadmap to World Class Supply Management
During the past 20 years, the procurement and supply chain profession has radically evolved. Once a tactical and back-office function, it is now a strategic business opportunity that can be fundamental to the success of any organization. A few leading companies have achieved an enormous competitive advantage by incorporating a procurement and supply chain strategy into their core corporate strategy. Virtually all books on procurement and supply chain have been written for the day-to-day practitioner. Now, there is a book to explain this opportunity to all corporate executives, and also illustrate the leadership role the senior executive needs to play. By Robert A. Rudzki, Michael Katzorke, Shelley Stewart, Jr., Douglas A. Smock.
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Supply Chain Saves the World
Making money and saving the world at the same time is the next frontier. The supply chain revolution is making all of this possible—and profitable. Drawing on two decades of analysis, AMR Research shares this opportunity for supply chain and technology professionals to make a difference for their companies...and for the world.
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Transportation Questions and Answers on Freight Loss and Damage
Questions from managers in business who have experienced transportation problems, along with answers addressing those problems.
This 560-page hard cover book by noted transportation consultant and Traffic World magazine columnist, Colin Barrett, deals with the real world of loss and damage claims—the kind of down-to-earth questions that make trouble for managers everywhere in day-to-day operations...The Bohman Traffic News Summary
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Transportation Questions and Answers, Vol. 31
QIndispensable information, in a format that builds knowledge that every transportation manager must have. Questions and answers from Traffic World and Distribution Q&A columns. Useful, instructive analyses of problems in contracting, contract requirements, undercharges, interstate vs intrastate carriage, brokers and other third parties, bill-of-lading notations, 'inadvertance' clauses, discounting practices, more. This remarkable series has been published for 70 years. Table of cases, detailed index.
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