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You Risk Failure If You Keep on Doing Things the Same Old Successful Way

Among the many factors that have been identified as undermining a firm's success - unstable leadership and project setbacks, for example - there's one that has received remarkably little scrutiny from researchers: success itself. »


How Starbucks Meets the Challenges of a 'Same Day' World

How Starbucks Meets the Challenges of a 'Same Day' World

Steve Lovejoy, senior vice president for the Starbucks global supply chain, discusses initiatives that the company has under way to meet the "whenever, wherever" demands of today's consumers as well as projects aimed at understanding the consumer of tomorrow. »


The Battle for Supply Chain Talent

Tammy Bliss recently left a career with Fortune 500 companies to become an entrepreneur. These two worlds share many challenges, including finding and keeping talented employees, she says. Bliss also discusses her new company, ConversionR, which promotes reuse of cardboard cartons. »


Two Decades of Evolution in Supply Chain Education

Tim Brown, managing director of the Supply Chain & Logistics Institute at Georgia Tech, describes how supply chain education has evolved over the past two decades and highlights how the Institute is employing internet and hybrid classes to expand its continuing education program. »


When the Supply Chain Breaks Bad: Drug Trafficking with Your Corporate Assets

Hiding illicit drugs and money among an otherwise legal freight move greatly reduces the risk for criminals working in the multibillion-dollar drug trafficking business. John Murphy of the DEA discusses what makes companies vulnerable and how to protect corporate assets. »


How Chick-Fil-A Discovered Gold in Its Supplier Business Review Process

How Chick-Fil-A Discovered Gold in Its Supplier Business Review Process

A supplier review process at Chick-Fil-A has grown from a simple, manual exercise to a robust collaborative initiative involving numerous internal departments and high-level sit-down meetings with suppliers. Mike Walpole, senior manager of distribution and logistics, explains how the process has... »


Cutting-Edge Tech Trends in the Supply Chain

Cutting-Edge Tech Trends in the Supply Chain

Colman Roche, principal with CRE, offers a high-level perspective of current technological trends in the supply chain. »


Sorry, But Your B2B Marketing Content Is Soooo Boring

Sorry, But Your B2B Marketing Content Is Soooo Boring

At the heart of good content marketing is good content. At the heart of good content is good writing. At the heart of good writing is compelling, irresistibly persuasive tone. So why does so much B2B copy sound the same? »


Managing an Aging Warehouse Workforce

As warehouse workers get older and heavier it becomes harder for them to meet the physical demands of their job. Dr. Volker Schmitz, president of Schmalz Inc., a material-handling equipment manufacturer, explains how low-cost lift-assist equipment can alleviate this problem, while improving... »


Leadership in a Multi-generational Workforce

Today's workforce consists of Baby Boomers hanging on to their jobs, Gen Xers growing impatient to move up, and Millennials expecting to leapfrog their way to the top. Generations expert Hannah Ubl of BridgeWorks offers tips for leaders who must manage this potentially combustible mix. »


Improving Cybersecurity and the Challenge of Implementing the NIST Framework

APQC interviewed Ed Perkins, the developer of the Certified Enterprise Risk Manager®  - Cyber Security™ certificate on the current state of cybersecurity. Perkins also discussed the introduction of the U.S. National Institute of Standards and Technology (NIST) Cybersecurity Framework. Read... »


Adapting Logistics to a Same-Day World

Consumer demand for next-day deliveries adds another level of complexity and higher costs to logistics management, says Alex Pace, logistics coordinator at the Green Design Center. Pace explains how the Green Design Center manages its many LTL shipments to individual consumers and dealers. »


Driver Retention Strategies at MBM Corp.

Driver Retention Strategies at MBM Corp.

MBM Corp. is a customized food products distributor to 28 restaurant chains in the U.S. and abroad. Because truck drivers are a critical part of MBM's operations and its primary customer contact, driver recruitment and retention are crucial strategies, says Mark Luttrell, vice president. »


How Redbox Manages a Supply Chain with All New Products and Zero Replenishment

How Redbox Manages a Supply Chain with All New Products and Zero Replenishment

Redbox has an unusual supply chain, with 10 new product introductions a week and no replenishments. An algorithm effectively allocates new DVD's among 43,000 kiosks, but this allocation is quickly skewed when customers use different kiosks to rent and return. Matt James, vice president, explains... »


Real-life Applications for Drones in the Supply Chain

The use of aero-robots, or drones, in the supply chain may be nearer than you think, and potential applications extend far beyond delivery of small packages, says Jonathan Evans, CEO of Skyward. Evans discusses the technology behind commercial drones and Skyward's role in helping build a digital... »


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