In most software vendor-client disputes, both sides share some blame, experts say. Software vendors "definitely tell their customers what they want to hear," says Charles Schley, founder of ERP Implementation Consulting Group. On the other hand, it's naive to assume that an enterprise application won't need some customization. Many buyers simply don't know what questions to ask, says Richard Ligus, president of Rockford Consulting Group, and project managers often lack the experience and political clout to keep implementations on track.
Source: CFO, http://cfo.com