Many Retailers Need Better Online Sales Operations
A study of customer satisfaction with top retail websites during the holiday season is shedding light on which online retailers will thrive in 2009 and which could have an uphill battle ahead.
According to the annual report from ForeSee Results, Amazon and Netflix continue to delight holiday shoppers online while customer satisfaction with websites for Circuit City, Gap, Home Depot, HSN, Neiman Marcus, and Overstock fall below industry standards.
The annual Top 40 Online Retail Satisfaction Index from ForeSee Results and FGI Research uses the patented and predictive methodology of the University of Michigan's American Customer Satisfaction Index (ACSI) to examine how successful the top 40 retail websites are at encouraging loyalty and purchase intent. All 40 websites are rated on a 100-point scale (a full list of scores is included at the end of this release). The study found...
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ecVision Enhances Workflow Configuration in Retail Software App
ecVision, a provider of product-lifecycle and supply-chain software, has released version 9.0 of its XpressCommerce application. The tool now gives users at the system-administrator level the ability to make configuration changes to a software installation after implementation. In the process, the vendor said, customers can utilize internal resources to manage their...
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JDA Pinpoints Where Retailers Need to Excel to Succeed
Inventory management, price and promotion management, transportation management solutions, and customer service and support are the four key technology areas where retailers must excel in these difficult times, says Wayne Usie, JDA Software's senior vice president for retail.
Retailers are under pressure to find new ways to protect margins and improve operating efficiency in the fight to offset...
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HighJump Fashions In-Store Fulfillment Tool for Retail Customers
HighJump Software has made available software to aid retailers in the establishment of in-store fulfillment operations. Tasks made possible by HighJump Warehouse Advantage for In-Store Fulfillment include order capture, store mapping, work queue management, wave planning and real-time inventory tracking. According to the vendor, the application works behind the scenes to...
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Avery Dennison Introduces Stamp-Sized, Item-Level RFID Tag Inlay
Avery Dennison RFID has introduced the AD-805 RFID (radio frequency identification) tag inlay. Approximately the size of a postage stamp, the device is especially suitable for tagging small items in densely packed retail and...
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PartyLite Gifts Partners with Chicago Consulting To Achieve Lean and Green Packaging
PartyLite Gifts reduced its use of packing cartons by 8 percent and realized substantial savings in both corrugated materials and transportation costs after implementing an Optimal Packaging solution from Chicago Consulting. The solution uses mathematical formulas to calculate how to enclose and protect products using the least possible amount of material. These two partners discuss how they applied Optimal Packaging to PartyLite's complex packaging requirements, a project that was named a finalist for the 2008 Supply Chain Innovators Award....
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