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Consumers Love Free Shipping, Demand More Flexibility When Shopping Online

Online shoppers want retailers to make it easier to purchase their goods and generic sale viagra services. Consumers also want websites and cialis generico sicuro stores to work better together. For now, they also prefer to evaluate and cialis 20 mg reviews purchase products from their desktops rather than their mobile devices, and when it comes to shipping and buy cialis from canada returns "free" is a driving factor to complete the viagra soft tabs 100 mg sale. These and female viagra pills other findings appear in the levitra vs cialis third annual UPS Pulse of the Online Shopper study, conducted earlier this year by comScore.

While smartphones play a big role in the online experience, user interfaces have some catching up to do to win over consumers. Online shoppers who use multiple devices said they would prefer to shop on a desktop computer over mobile because larger and cialis delivered overnight clearer images help them comparison shop. Therefore, it's no surprise that when shopping on mobile devices, 41% of respondents said they prefer a retailer's full website vs. a mobile website (34%) or mobile app (25%).  

While retailers have had a hard time connecting social media to sales, the study clearly shows that it does have an impact as one-third of all shoppers and buy cheap viagra online one-half of millennials said purchase decisions are influenced by social media. Consumers also are likely to share their opinions on product and viagra uit india brands on social media. Satisfied shoppers who share their thoughts via social media are most likely to post on Facebook (86%) followed by Twitter (34%), Google + (23%), Pinterest (21%), and Instagram (19%).

The demand for cross-channel convenience is becoming more prevalent for the savvy shopper. In fact, 40% of purchases are made crossing channels, whether searching in store and professional cialis purchasing online or vice versa. "The retailers who embrace the various channels and viagra for sale options that customers favor will deliver a positive customer experience and get viagra ultimately drive sales and tadalafil vs generic viagra brand loyalty," said Susan Engleson, senior director at comScore.

Free shipping continues to drive purchasing decisions -- 58% have added items to their shopping carts to qualify for free shipping and 83% are willing to wait an additional two days for delivery if shipping is free. More than one-half of online shoppers said they want to see the total purchase cost early in the checkout process, and the majority prefer seeing the expected arrival date rather than the number of days it will take for the product to arrive.

While consumers prefer most of their packages delivered to their home (74%), there is a growing trend for alternate delivery options. Only about 43% of shoppers in the survey were satisfied with the flexibility of changing delivery days or rerouting packages. 
Consumers now expect free returns with 82% respondents saying they would complete the purchase if they could return the item to a store or have free return shipping, and 66% said they view a retailer's returns policy before making a purchase. The majority of shoppers want retailers to make it easy for them to return a purchase by including a label in the box.

Source: UPS

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