Men's Apparel Retailer Debuts Omnichannel Inventory Program, Including In-store Pick-up
By: Men's Wearhouse April 01, 2014
Ongoing innovation at Men's Wearhouse has led to the launch of its omni-channel inventory program, which gives customers visibility and access to all merchandise within the company's distribution center and its 900-plus retail locations from one location. Now, regardless of whether a customer is shopping in a single store or online, they can see all merchandise available to them throughout the company and pick up any item at the store of their choosing.
To facilitate this endless aisle experience, Men's Wearhouse has developed an employee-facing custom mobile app called "Find-It" and has introduced iPads in over 650 retail locations for employee use. The Find-It app utilizes the company's e-commerce website www.menswearhouse.com. It allows an employee to check inventory levels across the entire network and add an item to the customer's order regardless of its location.
Online customers now have the option of shopping nearby stores' inventory as well as the company's distribution center to expand the merchandise choices available to them from menswearhouse.com. If they find an item they like at a nearby store location, they can reserve it online and pick it up at that store when it's convenient. Once an online customer selects merchandise from a local store, they will be notified within an hour when the item has been located and put on hold at the selected store for pick-up. This not only saves time for the customer, but allows the stores to provide better customer service by being a step ahead in the sales process.
After a successful pilot in the Houston market, Men's Wearhouse launched the reserve online, pick up in-store program in all stores company-wide.