The update includes new features for cloud, hosting and service providers who deploy VM Backup-as-a-Service, Replication-as-a-Service and Disaster Recovery-as-a-Service in their cloud environments. The developer kit includes application programming interface (API) documentation and code examples. It enables cloud, hosting and service providers to integrate Nakivo Backup & Replication v.4.1 with cloud monitoring, automation and orchestration. A new feature provides support services to Nakivo’s customers of all sizes, as well as cloud-services providers. The app can automatically create, encrypt and upload support bundles to a Nakivo support server. In the process, the vendor can quickly identify the root cause of an issue and provide a solution. In addition, a new Call Home feature can help Nakivo support to discover, investigate and suggest possible resolutions to a problem, even before a customer becomes aware of the issue.