The tool offers retailers Web design, implementation, integration hosting and support services, as well as order-management technology and order fulfillment, parcel delivery and returns management. According to Newgistics, customers get omni-channel e-commerce technology that integrates every step in the order lifecycle, from customer acquisition through fulfillment, delivery and returns. The hybris platform gives customers the ability to provide “state-of-the-art” shopping experiences across channels, and unify commerce processes on one platform. Newgistics also announced a strategic partnership with Manhattan Associates, Inc., a vendor of logistics and supply-chain software. Under the deal, Newgistics will add Manhattan’s Enterprise Order Management software to its end-to-end e-commerce offering. Finally, Newgistics said it has acquired Tacit Knowledge, Inc., a global digital-commerce consultancy. Tacit’s e-commerce offering includes implementation, integration, development, consultation and support.