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RFID Technology Lights Up Prescription Will-Call System

North Carolina drug retailer Drugco Discount Pharmacy has employed an RFID light stick for pharmacy will-call. The Suncrest Solutions system - new to U.S. drugstores - automates the retrieval process for prescription drugs when customers arrive at the counter to pick them up.

The system, known as HangRx p-link, is designed to eliminate the need for drugstore employees to sift through bags of prescriptions searching for the correct one for a specific customer. By using passive ultrahigh-frequency (UHF) RFID, the system instead triggers a light stick to illuminate inside in a clear, plastic, hanging bag, leading workers to the right medication.

Since the automated will-call system was taken live in October 2016, says Drew Huggins, Drugco's chief operating officer, it has saved approximately 10 hours of daily labor time that workers would otherwise spend looking for prescriptions.

Suncrest Solutions has been selling its HangRx pharmacy will-call software system for more than a decade, to help users manage the locations of prescriptions as they are filled and dispensed to customers. The solution interfaces with druggists' existing pharmacy-management software so that they can use their own software to identify patients, insurance companies and the will-call location of a prescription that is ready for pick up, using the HangRx system, explains Jennie Larsen, Suncrest's chief sales and marketing officer. In addition, the system can automatically call or text a patient once his or her order is ready.

EZ-RFID's p-link RFID-enabled stick sends and receives transmissions via UHF RFID and illuminates built-in lights accordingly.

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