Service Supply Chain Optimization Reduces Operational Costs, Increases Customer Loyalty and Generates Recurring Revenue
By: OnProcess Technology July 14, 2014
Success Requires Comprehensive, Integrated Approach Using the Proper People, Processes and Technology
A comprehensive, end-to-end approach to the service supply chain process is required to ensure optimal customer experiences and maximize profitability. In addition to generating improved margins— through reductions in operational and capital costs—optimizing the service supply chain also enables companies to differentiate versus their competitors on the basis of service quality rather than price. Service excellence increases customer loyalty, which leads to increased revenue streams through renewed service contracts and new-product sales.
This white paper examines the service supply chain optimization challenges faced by product OEMs, large consumer electronics retailers, product distributors and third-party support firms as well as their attempts at solving their various challenges. The paper also presents an integrated approach offered by OnProcess Technology that provides a systems-agnostic, cross-functional solution that combines people, process and technology to fully optimize the service supply chain—with real-world examples of how companies have succeeded in this endeavor.