Walmart E-Receipt Strategy Designed to Collect Lots of Customer Data
By: FierceRetailIT May 28, 2014
Walmart is rolling out a program to send shoppers e-receipts via its mobile app, and while they're surely thrilled to save a few trees the real impetus is the wealth of customer data it can provide.
The retailer hopes to use the feature to collect information on what shoppers are buying, that way it can provide suggested items for their shopping list and offers personalized to their shopping history.
"We view this as a platform," Gibu Thomas, Walmart's senior vice president of mobile and digital media said. "It will produce a fire hose of transactional data."
When a customer checks out at one of Walmart's stores, they will be prompted to enter their mobile phone number on the debit card reader. If they choose the e-receipt option a receipt will be sent to their phone. If they have an account with Walmart, those purchases will be synced with the mobile app. They can also scan a QR code on print receipts to add them to the app.