Customer Relationship Mgmt.
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Channel Blog: Review and comment on our latest posts on CRM.
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Featured Content
Luxury Goods Retail: A Value Chain Worth Knocking Off — June 11, 2008
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Has CRM Hit a Speed Bump? At the Very Least, It Has Become a Lot More Complicated to Implement — May 6, 2008
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Canon Exec Calls for Centralization of Reverse Logistics Processes to Boost Customer Service — April 25, 2008
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Customer Satisfaction Is Down – What Can You Do Differently? — April 15, 2008
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Opportunities for Operational Efficiencies — January 17, 2008
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Customer Management and Knowledge Management Spending Will Increase in 2008 — October 10, 2007
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Customer Relationship Management: Evolution, Not Revolution — September 26, 2007
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Do Logistics Service Providers Know Their Profitability? Challenges when evaluating ROI and integrating logistics operations. — September 5, 2007
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Evolution of Client Handling Technologies in the Logistics Industry — September 5, 2007
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3 PL Study Abstract — September 5, 2007
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Operational Excellence in the LSP Industry — September 5, 2007
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My View: Web 2.0 And The CEO — August 15, 2007
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News
Servigistics, Entercoms Team Up on Service Management in Southeast Asia — June 25, 2008
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Inova Unveils New Version of Web-Based Dashboard for Call Centers — June 11, 2008
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SAP, Blackberry Partner to Offer Mobile CRM Application — May 7, 2008
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How Effective Is Your CRM Strategy? Be Honest Now! — April 30, 2008
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On-Demand CRM Growth Exploding, Especially in Europe, Asia — April 16, 2008
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Hello, This Is Your Customer Service Rep ... and I Love You — April 16, 2008
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You Need to Keep the Internal Customer Happy — April 9, 2008
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Call Centers Need to Get It Right--the First Time — April 9, 2008
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OK, You Have Customer Satisfaction Info. Are You Using It? — April 2, 2008
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JPMorgan Releases Freight Payment and Auditing Tool for Global Transport — March 12, 2008
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PureShare Develops Web-Based Dashboards for IT Service Management — March 5, 2008
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Oracle to Release On-Demand Version of CRM Solution — March 5, 2008
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