Retail News    — December, 2012

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Omni-Channel, Multichannel, Merged Channel – A Look at the Dynamic World of Retail
Retail is in a dramatic transformative phase. Consumers' multichannel access and shopping make multi/merged channel fulfillment the focus for retail. No more relegating supply chain to the backwaters of retail management!
Most of the press in retail this year was about mobile. Although mobile and social are priority areas for retail, the bigger dollars are being spent on...

E-Commerce Snafus Continue to Irk Customers, Put Retailers in Very Bad Light
The experience of a Houston-area couple indicates that maddeningly frustrating experiences with online shopping continue, and to the detriment of retailers.
At 2 a.m. on Black Friday morning they ordered thousands of dollars' worth of...

Mobile Commerce Changes Attitudes, Could Boost Retail Sales, Study Finds
A new innovation study by Latitude, Next-Gen Retail: Mobile + Beyond, finds that smartphones and tablets are fundamentally changing how people think about shopping and, by extension, their everyday lives. The research reveals that mobile shopping makes people feel more relaxed, productive and informed, as well as more open-minded and receptive to discovering new things.
This multi-phase innovation study included...

Consumers Warned About ‘Deal of the Day’ Sites
As the holiday buying season continues to gather steam, the Consumer Fraud Center has warned about a fast-growing trend: the sale of goods at bargain-basement prices through so-called "daily deal" sites, which can mask the sale of counterfeit or illicit goods.
Popularized by sites such as Groupon, these "daily deals" initially focused on highlighting steep discounts...

Buyers Want B2B Sites to Be as User-Friendly as B2C Sites
A whopping 94 percent of B2B purchasers surveyed in the 2012 hybris State of B2B E-Commerce study said suppliers need to create an online buying experience as simple as using a B2C website. Due to outdated catalogs and a lack of B2B e-commerce functionality, two out of five survey respondents...

VIDEO: Executing a Smarter Retail Supply Chain
Meeting promises made to customers requires retailers to have visibility to demand and supply, says Chris Merritt, vice president and general manager, Global Retail, Ryder. That means having an experienced logistics partner that brings continuous improvement.
(Run Time (Min.): 9:16)...

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