Challenge: A U.S. guitar manufacturer faced challenges in reaching its Canadian customers. Both U.S. and Canadian regulators had concerns with the guitars' components. The company was assessed 'per product' inspection fees, and its Canadian customers were required to pay import duties and complete customs documentation. And, a high level of damage was sustained during transit.
Solution: Purolator used its customs expertise to revamp this company’s approach to the clearance process. Purolator helped the company become a ‘non-resident importer,’ which means it, and not its customers, handle customs compliance. Purolator also negotiated favorable customs rulings, which greatly reduced customs fees. And, by changing labeling/palletization processes, guitars arrived undamaged.
Results: This manufacturer now ships to Canada hassle free, and actually benefits from certain trade incentives. In addition, no damage claims have been filed in the four years since Purolator became involved.
About the Solution Provider: Purolator International is a US subsidiary of Purolator Inc., Canada’s largest integrated parcel and freight delivery services provider. Purolator International specializes in the air and surface forwarding of Express, Freight and Parcel shipments, customs brokerage, and fulfillment and delivery services to, from and within Canada.