Challenge: An industry leading technology manufacturer was incurring hundreds of thousands of dollars in chargeback fines from several "big box" retailers that sell their product due to the previous logistics providers' inability to comply with the retailers' stringent delivery protocol.
Solution: Landstar implemented the following: Streamlined the customer’s process to minimize any opportunity for error. Mapped the process for accurate descriptions on the Bill of Lading, accurate weights and shipping dates. Worked with each consignee to better understand their preferred carriers and made a change in the sourced capacity. Implemented EDI connectivity, integrating Landstar, the customer and their vendors. Provided real-time information on key performance indicators and live dashboard reporting, keeping the customer, their retailers and Landstar armed with the latest critical information.
Results: Reduced customer chargeback penalties from six figures to virtually non-existent. Secured first ever retail customer performance rebate from the most stringent customer.
About the Solution Provider: Landstar, a worldwide, asset-light provider of integrated transportation management solutions offers complete transportation and logistics services, including truckload, LTL, heavy haul/specialized, expedited, intermodal, global air and ocean services. Landstar’s transportation management solutions offer global shipment visibility, bidding & shipping tools, carrier selection & management, event management and freight optimization.