Proprietary Software Improves Visibility of Returned Products

Challenge: A major national retailer of home improvement products was plagued by an inefficient reverse logistics process. Products returned to vendor were controlled on an ad-hoc basis by individual stores or regions, creating major disruptions and poor visibility throughout the supply chain.

Solution: The retailer chose GENCO to implement their proprietary R-Log software to track the movement of goods through return channels in real time, and enable immediate application of vendor credits to the retailer’s accounts payable system. GENCO also designed and built a custom reverse logistics network for the retailer.

Results: Through the implementation of R-Log, the retailer has realized improved tracking and visibility for returned inventory across all channels. In addition, the size of the workforce dedicated to returns management has been substantially reduced. The new, centralized return network has been a resounding success, delivering speed, efficiency and automation across the complete returns process.

About the Solution Provider: GENCO is the recognized leader in product lifecycle and reverse logistics solutions designed to maximize value and reduce costs. GENCO operates 140 value-added warehouse locations comprising 35 million square feet and manages $1.5 billion in freight annually throughout North America. For more information, visit



Phone: 800-378-9671