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Report From Next Gen Customer Delivery 2017

Report From Next Gen Customer Delivery 2017

Mario Matulich, executive director of customer management practice with IQPC, shares some of the themes discussed at the Next Gen Customer Delivery show in Palm Springs, and reveals plans for next year's event. [Run Time (Min.): 6.49] [more]

The Latest in Delivery Tracking Software

Home delivery is the only touch point with the customer in e-commerce sales, says Sebastian Ojeda, CEO of Beetrack, so delivery-tracking software is very important. [Run Time (Min.): 4:44] [more]

Why You Need a Regional Carrier

A regional carrier has to provide many services, be quick and be flexible, all while saving costs, says Frank Limbaugh, vice president of sales and marketing at LSO. [Run Time (Min.): 5:28] [more]

Challenges of Cross-Border E-commerce in Ukraine & Eastern Europe

Ukrainians are eager to conduct e-commerce with Western retailers, but many of those companies don't ship directly to East European nations, says Katya Bezyuk, global business development director for Nova Poshta International. [Run Time (Min.): 7:35] [more]

What Does the New Customer Want?

Pablo Godoy, CEO of, discusses how to meet the high expectations of the 'new customer' – that consumer whose wants have been formed by social media. [Run Time (Min.): 6:18] [more]

Customer Expectations in Last-Mile Delivery

When we meet high customer expectations, we drive them higher, says Lior Sion, CTO and co-founder of Bringg. A retailer's back-end operations have to be sophisticated and complex while the front end is elegant and simple. [Run Time (Min.): 5:12] [more]

Developments & Trends in Home Delivery

The last mile is the last word, says Chris Jones, EVP, Marketing & Services at Descartes. Focus more on the delivery experience than on the delivery service. [Run Time (Min.): 8:07] [more]

Why You Must Attend Home Delivery World

Now in its fourth year, Home Delivery World is the only event focused solely on last-mile delivery, says Martin Kelly, Managing Director-Americas for Terrapinn, the event organizer. [Run Time (Min.): 5:42] [more]

The Final Word on Final Home Delivery

Retailers differentiate themselves with delivery options, says Brian Tennant, general manager, Last Mile Home, but they must understand the customer experience is only as good as the delivery experience. [Run Time (Min.): 5:57] [more]

Solving the Problems of Same-Day Delivery

Successful home delivery operations turn on being efficient in use of technology and in training employees, say Andy Whiteside, CEO, SprintShip, and Shuai Jiang, Ucella CEO. [Run Time (Min.): 6:46] [more]

Meeting Same-Day Delivery Expectations

Both merchants and shoppers demand same-day delivery, say Antonio Perini, CEO, Milkman, and Ricardo Bocci, product manager, WorkWave Route Manager. But to be profitable, the right delivery options must be found. [Run Time (Min.): 10:00] [more]

No One's Home!

Finding that no one is available to take delivery is the biggest and most expensive friction point in the home delivery space, says David L. Eichenblatt, founder and CEO of Smart Door & Delivery. [Run Time (Min.): 5:39] [more]

Emerging Opportunities in Same-Day Delivery

When Esquire Express got into the same-day delivery market 25 years ago, it primarily moved documents for law firms, says President Steve Howard. The internet killed that business, but it also created a new market in same-day delivery of tangible goods. Esquire has thrived by partnering with 3PLs...[more]

Shopping Center Developer Caters to Online Shoppers With New Pickup Service

SmartCentres, the largest shopping center developer in Canada, has launched a popular drive-in pickup service for e-commerce customers. Located at existing shopping centers, Penguin Pickup accepts customer orders from any online source. When collecting these packages, customers don't even have to...[more]

Same-Day Delivery, Ready or Not

Same-Day Delivery, Ready or Not

As social media heightens consumer expectations, warehouse planning and operations must be optimal, say Marvin Logan, director of consulting services, and Blake Bearden, regional director, both of Bastian Solutions. [Run Time (Min.): 10:09] [more]

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