Mario Matulich, executive director of customer management practice with IQPC, shares some of the themes discussed at the Next Gen Customer Delivery show in Palm Springs, and reveals plans for next year's event. [Run Time (Min.): 6.49]

Mario Matulich, executive director of customer management practice with IQPC, shares some of the themes discussed at the Next Gen Customer Delivery show in Palm Springs, and reveals plans for next year's event. [Run Time (Min.): 6.49]