Logistics Outsourcing >> White Papers


Post-Sale Services Exposé, Dangers Are Lurking Below the Surface

Post-Sale Services Exposé, Dangers Are Lurking Below the Surface

If you think your post-sales services are running well, with just a few snafus here or there, you’re likely wrong. The KPIs most companies use to measure post-sale performance are lulling them into a false sense of security. Even when customer service call wait times, spare parts arrivals, asset...[more]


Digital Transformation Primer for the Post-Sale Supply Chain

Digital Transformation Primer for the Post-Sale Supply Chain

When it comes to the post-sale supply chain, the benefits of digital transformation cannot be overstated. When properly digitized, it transforms from a collection of loosely stitched-together, manually-driven, money-leaking silos into a proactive, transparent, end-to-end operation. Digitization...[more]


Medical OEM Saves Millions by Transforming Spare Parts Order Management

Medical OEM Saves Millions by Transforming Spare Parts Order Management

Hospitals rely on Elekta’s equipment to treat people with cancer. If it goes down, treatment gets delayed. Elekta had a decentralized, fragmented spare parts order management system, with 20 business units serving 500+ field engineers in 50+ countries. Each desk had its own processes, tools and...[more]


Nutanix dominated new theater expansion. Read how.

Nutanix dominated new theater expansion. Read how.

Flash was tasked with quickly scaling Nutanix’s worldwide logistics offerings, better preparing them for growth in a multitude of countries. Critical to this was enhancing their service level offerings to include both “next business day,” “same day" and "2- to 4-hour” deliveries of...[more]


How to open 45 depots in Mexico in under 30 days.

How to open 45 depots in Mexico in under 30 days.

Juniper Networks has a unique and fundamentally different way of looking at the challenges of the global network. They've developed and productized some of the most groundbreaking innovations across every aspect of networking technology. However, it had a more immediate challenge in early 2007:...[more]


Making Sure the Last (Cross-Border) Mile Doesn't Hurt Your Business

Making Sure the Last (Cross-Border) Mile Doesn't Hurt Your Business

Shippers responding to the ever-rising customer demand for lightning-fast fulfillment are finding the expense of getting goods delivered fast over the last mile to Canada is increasing. Without first putting in place operational protocols that make economic sense, shippers could be allowing their...[more]


Understanding Customs Anti-Dumping and Countervailing Duties

Understanding Customs Anti-Dumping and Countervailing Duties

Did you know that, according to Customs and Border Protection (CBP), roughly four percent of products entering the United States are subject to anti-dumping or countervailing duties (AD/CVD)?  This means, essentially, that the U.S. Department of Commerce and the International Trade Commission...[more]


Proper Tariff Classification - A Vital Part of Customs Compliance

Proper Tariff Classification - A Vital Part of Customs Compliance

According to U.S. Customs and Border Protection (CBP), tariff classification mistakes are a top cause of shipment clearance delays, as well as a red flag for a potential customs audit.  Every product entering or leaving the United States must be assigned a classification code, but assigning...[more]


Is Your Supply Chain Canada-Ready?

Is Your Supply Chain Canada-Ready?

Five Tips to Ensuring a Highly Effective Canadian Logistics Strategy[more]


Understanding the Freight Transportation Challenges of Mid-Market Shippers

Understanding the Freight Transportation Challenges of Mid-Market Shippers

Mid-market manufacturers and retailers share a number of urgent challenges, as they strive to manage their freight-transportation programs with maximum efficiency. They require a steady supply of capacity to get product to market, yet can’t dictate terms to carriers in the manner of their larger...[more]


The Art of Inbound: 11 Ways to Save Money and Increase Efficiencies on Your Inbound Freight

The Art of Inbound: 11 Ways to Save Money and Increase Efficiencies on Your Inbound Freight

Traditionally inbound shipping costs and operations have been a challenge to control. Most companies have not developed a comprehensive strategy to manage their inbound freight. Shipments arrive from their suppliers without a plan to drive the lowest shipping and unloading costs, or to consolidate...[more]


The Complete Buyer’s Guide to Transportation Management Systems: The 12 Must-Ask Questions You Need Answered First

The Complete Buyer’s Guide to Transportation Management Systems: The 12 Must-Ask Questions You Need Answered First

A TMS can be the solution for any supply chain. TMS’s have become essential tools for managing the challenges that come with shipping freight. The right TMS must integrate with your existing ERP system and offer valuable insights into tangible ways to reduce your freight spend, improve your...[more]


Seven Steps to Export Success: Top Considerations Before Reaching Out to International Markets

Seven Steps to Export Success: Top Considerations Before Reaching Out to International Markets

Did you know that the biggest reason U.S. businesses fail in international markets is because they don’t do the required market research, or put together a comprehensive export strategy? Or that the top reason shipments are delayed at the border is because of missing or incomplete documentation?...[more]


Winning the Battle for eCommerce Last-Mile Excellence

Winning the Battle for eCommerce Last-Mile Excellence

Last mile logistics are the latest battleground as e-commerce shoppers continue to raise the stakes with regard to delivery and service expectations. Today’s e-commerce retailer must embrace the need to provide low cost -- preferably free -- shipping, highly flexible delivery options, advanced...[more]


Three Ideal Areas for Automation Investment in Retail Distribution Centers

Three Ideal Areas for Automation Investment in Retail Distribution Centers

This white paper explores three areas within a retail order fulfillment operation where automated storage and retrieval systems can make a key impact on an organization’s ability to stock more diverse inventory and remain cost-competitive while meeting customer expectations—regardless of the...[more]


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