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There's Money to Be Made in Returning E-Commerce Orders

There's Money to Be Made in Returning E-Commerce Orders

Every week, dozens of people walk into Petals N Wax, a Marina del Rey gift store, to return items they bought from online retailers.[more]


Fighting Unfair Chargebacks Through Photographic Proof

Sealed Air Corp. is among the big shippers to partner with Kenco Logistics Services and Smart Gladiator on an app that can manage the huge volume of photos taken to prove compliance with customer requirements.[more]


Americans Love Shopping Online, but They Want to Return Things in Person

Americans Love Shopping Online, but They Want to Return Things in Person

Maria Butt's Long Island apartment is stacked with items she wishes she hadn't bought online but never quite got around to sending back: carpet pads, GoPro accessories, Alexander Wang sneakers and a case of lemon madeleines that "did NOT taste good."[more]


Too Many Happy Returns: The Struggle to Predict Reverse Logistics

The mostly unwanted gifts are piled in the corner, the relatives have slowly made their way to the airport and a mountain of dishes awaits attention in the kitchen. This is what late December looks like for most American consumers. But for logisticians, the holiday work is only half done - it's...[more]


The Changing Role of Logistics Service Providers

The Changing Role of Logistics Service Providers

Logistics providers discuss how they're adjusting to major changes brought about by concerns over the economy, shifts in trade policy, the complexities of the omnichannel, rising customer service demands, and the arrival of a new generation of supply-chain managers.[more]


End-of-Life Logistics: Expanding the Traditional Supply Chain

End-of-Life Logistics: Expanding the Traditional Supply Chain

Analyst Insight: You design a product, source it, build it, store it, ship it, and your consumer enjoys it... then what? It is inevitable that at some point the original intended use will be over and the product will reach its end of life. What happens now is a topic that is piquing the interests...[more]


Retail Revolution: Four Ways Supply Chains Are Evolving

Retail Revolution: Four Ways Supply Chains Are Evolving

Analyst Insight: As consumers' relationship with retailers changes, supply chains need to become more agile and responsive to fulfill the promise of an omnichannel world. Wholesale, retail and e-commerce supply chains, which have grown independently over the years, are merging - but significant...[more]


Retailers Move Forward With Returned Goods Strategies

Analyst Insight: By understanding the true costs and potential benefits from improving their reverse logistics processes, retailers are developing strategies to recover as much value as possible from their returned goods. - Matt Ennis, vice president of business development and client solutions,...[more]


Fedex Fulfillment to Challenge Amazon for SME E-Commerce Services

Fedex Fulfillment to Challenge Amazon for SME E-Commerce Services

FedEx Supply Chain has announced the launch of FedEx Fulfillment, a service designed to meet the shipping needs of small- and medium-sized enterprises (SMEs), and to challenge to Amazon's dominance of the e-commerce sector, the company says. FedEx Fulfillment delivers orders across multiple...[more]


How Technology Is Improving The Returns Process

How Technology Is Improving the Returns Process

Retailers prepare for months for the all-important holiday season. According to the National Retail Federation (NRF), the holiday season can account for as much as 30 percent of an individual retailer's total sales. The NRF also notes that the holiday returns process accounts for about 24 percent...[more]


Online Apparel Returns Are Rising - So What's Your Reverse Logistics Plan?

Online Apparel Returns Are Rising – So What's Your Reverse Logistics Plan?

When it comes to e-commerce, one thing is certain: it brings incredibly high return rates. As billions of dollars of apparel purchases shift from physical stores to the internet, there is an imminent need for e-retailers to figure out how to handle the spike in returned merchandise.[more]


Retail Copes With Changes Taking Place in Every Aspect of the Industry

Retail Copes With Changes Taking Place in Every Aspect of the Industry

Leaders have to be nimble and agile if they are to keep on top of the evolution, particularly in the technology arena, that is roiling their vertical.[more]


Retail Returns: An Opportunity to Drive Revenue Through Reverse Logistics

Retail Returns: An Opportunity to Drive Revenue Through Reverse Logistics

Returns have long been the bane of the retail industry. Brands and retailers know that a certain percentage of their sales are going to result in a returned product, whether it's an ill-fitting piece of clothing, an unwanted gift or a product that just doesn't work. It's part of the business, and...[more]


How Much Are You Losing Because Your E-Commerce Returns Aren't Managed Well?

How Much Are You Losing Because Your E-Commerce Returns Aren't Managed Well?

The explosive growth of e-commerce sales is bringing a subsequent spike in e-commerce returns. To put it in perspective: Returns are projected to grow at a 15 percent annual rate, and 30 percent of online purchases were returned last year, according to research from commercial real estate firm CBRE.[more]


How Strong Returns Management Helps Your Business Flourish

How Strong Returns Management Helps Your Business Flourish

The product return process has long been neglected at companies, written off as a necessary expense that adds no value. The returns function and any process related to it is often given the bare minimum of time and consideration. Typically, once an item is returned, it's thrown into the back of a...[more]


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