Reverse Logistics >> White Papers


Post-Sale Services Exposé, Dangers Are Lurking Below the Surface

Post-Sale Services Exposé, Dangers Are Lurking Below the Surface

If you think your post-sales services are running well, with just a few snafus here or there, you’re likely wrong. The KPIs most companies use to measure post-sale performance are lulling them into a false sense of security. Even when customer service call wait times, spare parts arrivals, asset...[more]


Digital Transformation Primer for the Post-Sale Supply Chain

Digital Transformation Primer for the Post-Sale Supply Chain

When it comes to the post-sale supply chain, the benefits of digital transformation cannot be overstated. When properly digitized, it transforms from a collection of loosely stitched-together, manually-driven, money-leaking silos into a proactive, transparent, end-to-end operation. Digitization...[more]


Medical OEM Saves Millions by Transforming Spare Parts Order Management

Medical OEM Saves Millions by Transforming Spare Parts Order Management

Hospitals rely on Elekta’s equipment to treat people with cancer. If it goes down, treatment gets delayed. Elekta had a decentralized, fragmented spare parts order management system, with 20 business units serving 500+ field engineers in 50+ countries. Each desk had its own processes, tools and...[more]


Understanding the Freight Transportation Challenges of Mid-Market Shippers

Understanding the Freight Transportation Challenges of Mid-Market Shippers

Mid-market manufacturers and retailers share a number of urgent challenges, as they strive to manage their freight-transportation programs with maximum efficiency. They require a steady supply of capacity to get product to market, yet can’t dictate terms to carriers in the manner of their larger...[more]


Traditional Retailers Tackle the Omnichannel

Traditional Retailers Tackle the Omnichannel

It has become obvious to anyone doing business in the retail sector that the industry has and will continue to undergo radical change. The reason is, of course, the internet and the explosion of e- commerce. But traditional retailers and online upstarts alike know that the picture is more...[more]


Sustainable Reverse Logistics: Reducing Waste and Emissions in the Retail Supply Chain

Sustainable Reverse Logistics: Reducing Waste and Emissions in the Retail Supply Chain

Every year, consumers return 3.5 billion products, resulting in a significant amount of financial and environmental waste. Retailers have a tremendous opportunity to recoup lost revenue by capitalizing on the value of returned and excess inventory. But savvy retailers can also reap significant...[more]


The Omni-Returns Experience

The Omni-Returns Experience

Retail returns are projected to reach $460 billion by 2017, outpacing projected ecommerce sales by $20 billion. To stay ahead of the competition, retailers need to consider revamping their returns strategy to provide a seamless returns process for the consumer while decreasing the cost of returns...[more]


Streamlining Your Freight with an Integrated Transportation Network

Streamlining Your Freight with an Integrated Transportation Network

In today's challenging transportation market, where the pool of qualified drivers is shrinking, safety regulations are tighter than ever and fuel prices eat up much of your transportation budget, how do you find time to focus on your business? For many businesses, the key to securing capacity in...[more]


Teachable Moments

Teachable Moments

Companies that are facing drastic change must adapt to survive. For this top global publisher, that meant adjusting to declining print volumes and increases in smaller, more customized orders. The company chose to engage a third-party logistics provider to consolidate facilities and rewrite their...[more]


Front and Center

Front and Center

Sustainability has benefits beyond being "green." With a sustainable supply chain strategy, companies are streamlining processes, reducing waste and realizing cost savings. This white paper details the six steps to developing a sustainability strategy – and finding a third party...[more]


B2B Returns: Finding Value and Opportunity in a Well-Managed Returns Process

B2B Returns: Finding Value and Opportunity in a Well-Managed Returns Process

While most industry and media attention has focused largely on product returns generated from B2C sales, a quiet transformation is underway with regard to how B2B returns are thought about and processed. Businesses, which until recently automatically relegated their B2B returns to the loss side of...[more]


Death, Taxes and Customer Returns: Turning the Unavoidable into a Supply Chain Opportunity

Death, Taxes and Customer Returns: Turning the Unavoidable into a Supply Chain Opportunity

U.S. businesses face the daunting reality that more than $70 billion in online sales could be returned annually. There are many reasons behind this number - changing consumer shopping habits, expectations for flexible returns policies, and technology-driven solutions that make it easier...[more]


Keeping Business Moving Amidst the Driver Shortage

Keeping Business Moving Amidst the Driver Shortage

The driver shortage in the trucking industry isn't a trend; it's the new normal. Nearly 80 percent of consumer goods in North America are delivered by trucks, but the American Trucking Association (ATA) estimates the industry is short 35,000 professional drivers. That number is estimated to...[more]


Bridging the Gap: The Role of Retail 3PLs in the Journey to "Shopping Redefined"

Bridging the Gap: The Role of Retail 3PLs in the Journey to "Shopping Redefined"

Today's digital consumers are redefining shopping to fit their lifestyles. They want to shop whenever, wherever and however they choose with fast deliveries and no-hassle returns. This presents a major challenge to traditional retail supply chains, which were designed for – and still must...[more]


Understanding NAFTA and its Implications for U.S./Canada Trade

Understanding NAFTA and its Implications for U.S./Canada Trade

In the 20 years since the North American Free Trade Agreement (NAFTA) took effect, trade between the US and Canada has increased by 300%, and the countries are each other's top trading partners. A key provision of the agreement is the elimination of duties on eligible products traveling between the...[more]


Displaying results 1 to 15 out of 24
<< First < Previous 1-15 16-24 Next > Last >>