Service Parts Management >> White Papers


Ensuring ‘Service’ is in the Service Supply Chain

Ensuring ‘Service’ is in the Service Supply Chain

Companies in cybersecurity, telecommunications, data storage, networking and other technology-dependent businesses require so much more than warehousing and delivery. They require the special services that only a top-notch service supply chain partner has to offer. Please CLICK HERE to...[more]


SAP – Network of Digital Twins

SAP – Network of Digital Twins

What is a Digital Twin? Virtual model of a product or asset, connected to the related physical instance via IoT that visually enhances data flow, communication, and collaboration across engineering, operations, supply chain, business networks, and service. Provides product, asset, and...[more]


SAP – IDC Infobrief – Understanding The Digital Supply Chain of ONE

SAP – IDC Infobrief – Understanding The Digital Supply Chain of ONE

Supply chains as we know them are being redefined and function on a digital innovation system that interconnects product, supply chain, manufacturing, customer, and service processes. Manufacturers are digitally transforming, and require a technology platform that enables this digital thread to be...[more]


SAP – IDC Research Paper – The Strategic Imperative of the Agile Supply Chain

SAP – IDC Research Paper – The Strategic Imperative of the Agile Supply Chain

The supply chain is increasingly at the core of efforts by companies to transform the way that they compete in a given market. The ability to bring a flexible and adaptable supply chain to current and future business opportunities and challenges will mean being more efficient and effective and more...[more]


Global Screen, Test and Repair Options

Global Screen, Test and Repair Options

It’s Time to Fix How You Handle Repairs.[more]


Post-Sale Services Exposé, Dangers Are Lurking Below the Surface

Post-Sale Services Exposé, Dangers Are Lurking Below the Surface

If you think your post-sales services are running well, with just a few snafus here or there, you’re likely wrong. The KPIs most companies use to measure post-sale performance are lulling them into a false sense of security. Even when customer service call wait times, spare parts arrivals, asset...[more]


Digital Transformation Primer for the Post-Sale Supply Chain

Digital Transformation Primer for the Post-Sale Supply Chain

When it comes to the post-sale supply chain, the benefits of digital transformation cannot be overstated. When properly digitized, it transforms from a collection of loosely stitched-together, manually-driven, money-leaking silos into a proactive, transparent, end-to-end operation. Digitization...[more]


Medical OEM Saves Millions by Transforming Spare Parts Order Management

Medical OEM Saves Millions by Transforming Spare Parts Order Management

Hospitals rely on Elekta’s equipment to treat people with cancer. If it goes down, treatment gets delayed. Elekta had a decentralized, fragmented spare parts order management system, with 20 business units serving 500+ field engineers in 50+ countries. Each desk had its own processes, tools and...[more]


Nutanix dominated new theater expansion. Read how.

Nutanix dominated new theater expansion. Read how.

Flash was tasked with quickly scaling Nutanix’s worldwide logistics offerings, better preparing them for growth in a multitude of countries. Critical to this was enhancing their service level offerings to include both “next business day,” “same day" and "2- to 4-hour” deliveries of...[more]


How to open 45 depots in Mexico in under 30 days.

How to open 45 depots in Mexico in under 30 days.

Juniper Networks has a unique and fundamentally different way of looking at the challenges of the global network. They've developed and productized some of the most groundbreaking innovations across every aspect of networking technology. However, it had a more immediate challenge in early 2007:...[more]


Optimizing the Full Operational View

Optimizing the Full Operational View

To improve, we first need to measure. By implementing telematics and fleet management tools to monitor maintenance, reduce energy cost and maximize operator productivity, materials handling operations can realize a substantially lower total cost of ownership. The resultant data from these tools is...[more]


As Car Sales Zoom, Automotive Supply Chains Race to Keep Up

As Car Sales Zoom, Automotive Supply Chains Race to Keep Up

No doubt there is a certain irony that an industry built on making vehicles that move people from place to place, is itself essentially grounded if it can't get needed parts to assembly plants - or its finished product to market. No one argues that the automotive industry is at a complete...[more]


Finding a TMS that will Deliver Value Today and in the Future

Finding a TMS that will Deliver Value Today and in the Future

The complexity that transportation teams are dealing with has increased dramatically in the past decade, and continues to increase in present day. Nonetheless, logistics managers are expected to drive cost savings and heightened customer service. Like retailers, B2B suppliers are under increasing...[more]


Extending the Life of Your Warehouse Management System

Extending the Life of Your Warehouse Management System

No matter how big or how small the operation, everyone has "The List" - that set of unique items that their warehouse management system simply doesn't do, or does poorly. That no longer has to be the case. By using adaptive software tools, even those without programming skills not only...[more]


Service Supply Chain Optimization Reduces Operational Costs, Increases Customer Loyalty and Generates Recurring Revenue

Service Supply Chain Optimization Reduces Operational Costs, Increases Customer Loyalty and Generates Recurring Revenue

Success Requires Comprehensive, Integrated Approach Using the Proper People, Processes and Technology[more]


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