Service Parts Management >> White Papers


Post-Sale Services Exposé, Dangers Are Lurking Below the Surface

Post-Sale Services Exposé, Dangers Are Lurking Below the Surface

If you think your post-sales services are running well, with just a few snafus here or there, you’re likely wrong. The KPIs most companies use to measure post-sale performance are lulling them into a false sense of security. Even when customer service call wait times, spare parts arrivals, asset...[more]


Digital Transformation Primer for the Post-Sale Supply Chain

Digital Transformation Primer for the Post-Sale Supply Chain

When it comes to the post-sale supply chain, the benefits of digital transformation cannot be overstated. When properly digitized, it transforms from a collection of loosely stitched-together, manually-driven, money-leaking silos into a proactive, transparent, end-to-end operation. Digitization...[more]


Medical OEM Saves Millions by Transforming Spare Parts Order Management

Medical OEM Saves Millions by Transforming Spare Parts Order Management

Hospitals rely on Elekta’s equipment to treat people with cancer. If it goes down, treatment gets delayed. Elekta had a decentralized, fragmented spare parts order management system, with 20 business units serving 500+ field engineers in 50+ countries. Each desk had its own processes, tools and...[more]


Nutanix dominated new theater expansion. Read how.

Nutanix dominated new theater expansion. Read how.

Flash was tasked with quickly scaling Nutanix’s worldwide logistics offerings, better preparing them for growth in a multitude of countries. Critical to this was enhancing their service level offerings to include both “next business day,” “same day" and "2- to 4-hour” deliveries of...[more]


How to open 45 depots in Mexico in under 30 days.

How to open 45 depots in Mexico in under 30 days.

Juniper Networks has a unique and fundamentally different way of looking at the challenges of the global network. They've developed and productized some of the most groundbreaking innovations across every aspect of networking technology. However, it had a more immediate challenge in early 2007:...[more]


Optimizing the Full Operational View

Optimizing the Full Operational View

To improve, we first need to measure. By implementing telematics and fleet management tools to monitor maintenance, reduce energy cost and maximize operator productivity, materials handling operations can realize a substantially lower total cost of ownership. The resultant data from these tools is...[more]


As Car Sales Zoom, Automotive Supply Chains Race to Keep Up

As Car Sales Zoom, Automotive Supply Chains Race to Keep Up

No doubt there is a certain irony that an industry built on making vehicles that move people from place to place, is itself essentially grounded if it can't get needed parts to assembly plants - or its finished product to market. No one argues that the automotive industry is at a complete...[more]


Finding a TMS that will Deliver Value Today and in the Future

Finding a TMS that will Deliver Value Today and in the Future

The complexity that transportation teams are dealing with has increased dramatically in the past decade, and continues to increase in present day. Nonetheless, logistics managers are expected to drive cost savings and heightened customer service. Like retailers, B2B suppliers are under increasing...[more]


Extending the Life of Your Warehouse Management System

Extending the Life of Your Warehouse Management System

No matter how big or how small the operation, everyone has "The List" - that set of unique items that their warehouse management system simply doesn't do, or does poorly. That no longer has to be the case. By using adaptive software tools, even those without programming skills not only...[more]


Service Supply Chain Optimization Reduces Operational Costs, Increases Customer Loyalty and Generates Recurring Revenue

Service Supply Chain Optimization Reduces Operational Costs, Increases Customer Loyalty and Generates Recurring Revenue

Success Requires Comprehensive, Integrated Approach Using the Proper People, Processes and Technology[more]


Using Advanced Analytics and Innovative Resolution Techniques to Reduce Truck Rolls and Related Support Costs

Using Advanced Analytics and Innovative Resolution Techniques to Reduce Truck Rolls and Related Support Costs

Identifying Customer Incidents with High Propensity for Remote Resolution Allows Cable and Broadband MSOs to Cancel a Greater Percentage of On-Site Visits[more]


Service Supply Chain Optimization Reduces Operational Costs, Increases Customer Loyalty and Generates Recurring Revenue

Service Supply Chain Optimization Reduces Operational Costs, Increases Customer Loyalty and Generates Recurring Revenue

Success Requires A Comprehensive, Integrated Approach Using the Proper People, Processes and Technology[more]


Using Advanced Analytics and Innovative Resolution Techniques to Reduce Truck Rolls and Related Support Costs

Using Advanced Analytics and Innovative Resolution Techniques to Reduce Truck Rolls and Related Support Costs

Identifying Customer Incidents with High Propensity for Remote Resolution Allows Cable and Broadband MSOs to Cancel a Greater Percentage of On-Site Visits.[more]


Best Practices for Traceability of Assets in Manufacturing

Best Practices for Traceability of Assets in Manufacturing

Why You Need Real-time Track and Trace Solutions Now[more]


Four Pillars of Demand Planning Excellence

Achieving higher supply chain performance with more powerful, accurate demand planning.[more]


Displaying results 1 to 15 out of 17
<< First < Previous 1-15 16-17 Next > Last >>