Executive Briefings

15th Annual EMA Customer Experience and Order to Cash Conference

Customer Facing Supply Chain Management is the next level of O2C process maturity which is focusing on customer front end elements and brings Order to Cash cycle firmly integrated with customer experience, customer service, logistics, planning and other key functions.

 

This event is a unique opportunity and a great discussion platform for senior level management representatives to benchmark, share experiences and find solutions to their key tasks such as  great customer experience, increased digitalization, the journey toward the true E2E O2C from planning to fullfilment and order management best practices. One of the workshops will be devoted to overcoming change management challenges related to O2C transformation. Other important areas covered will include key customer master data and dispute management project.

 

This marcus evans conference facilitates high-level knowledge exchange that will bring a fresh outlook on the E2E O2C process which is now maturing towards Customer Facing Supply Chain Management

Expert speaker panel includes:

  • Edit Valentinyi, Customer Order and Fulfillment Manager, GE Aviation, Hungary
  • Chris Glanvill, Head of Customer Administration – EMEA, Thomson Reuters, UK
  • Philipp Lutzny, Senior Director Global Order Fulfillment and Supply Chain Management, ADVA Optical Networking SE, Germany
  • Ulli Kahle-Roth, Customer Service and Supply Chain Director EMEA,  A. Schulman Europe GmbH & Co KG, Switzerland
  • Paulo Louro, Order to Cash: Deputy Manager, Solvay, Belgium

 

For more information about this event, please contact Yiota Andreou at 

yiotaa@marcusevanscy.com or visit our website http://bit.ly/1PDyu8v

 


Customer Facing Supply Chain Management is the next level of O2C process maturity which is focusing on customer front end elements and brings Order to Cash cycle firmly integrated with customer experience, customer service, logistics, planning and other key functions.

 

This event is a unique opportunity and a great discussion platform for senior level management representatives to benchmark, share experiences and find solutions to their key tasks such as  great customer experience, increased digitalization, the journey toward the true E2E O2C from planning to fullfilment and order management best practices. One of the workshops will be devoted to overcoming change management challenges related to O2C transformation. Other important areas covered will include key customer master data and dispute management project.

 

This marcus evans conference facilitates high-level knowledge exchange that will bring a fresh outlook on the E2E O2C process which is now maturing towards Customer Facing Supply Chain Management

Expert speaker panel includes:

  • Edit Valentinyi, Customer Order and Fulfillment Manager, GE Aviation, Hungary
  • Chris Glanvill, Head of Customer Administration – EMEA, Thomson Reuters, UK
  • Philipp Lutzny, Senior Director Global Order Fulfillment and Supply Chain Management, ADVA Optical Networking SE, Germany
  • Ulli Kahle-Roth, Customer Service and Supply Chain Director EMEA,  A. Schulman Europe GmbH & Co KG, Switzerland
  • Paulo Louro, Order to Cash: Deputy Manager, Solvay, Belgium

 

For more information about this event, please contact Yiota Andreou at 

yiotaa@marcusevanscy.com or visit our website http://bit.ly/1PDyu8v