Executive Briefings

A Look at Where CRM Is Headed in 2009

What does the customer relationship management landscape look like in 2009? What's old is new again, suggest voices in the CRM blogosphere. Integration, which was once the bane of in-house software implementations, is now challenging software as a service. Some bright spots: Businesses will be interested in spending money on business intelligence, enterprise resource planning, CRM, servers and storage, application modernization, collaboration tech and more.
Source: CRM Buyer

What does the customer relationship management landscape look like in 2009? What's old is new again, suggest voices in the CRM blogosphere. Integration, which was once the bane of in-house software implementations, is now challenging software as a service. Some bright spots: Businesses will be interested in spending money on business intelligence, enterprise resource planning, CRM, servers and storage, application modernization, collaboration tech and more.
Source: CRM Buyer