Executive Briefings

Advanced System for Set Top Boxes Improves Testing Accuracy, Reduces Expenses for Cable Operators

Challenge: Improving the testing process of set top boxes (STB), eliminating subjectivity, reducing human error, and ensuring that customers don't receive bad units, was a challenge facing one tier-one cable provider.

Solution: We developed Evalue8, an advanced STB tester built to ensure accurate results. Evalue8's intuitive, integrated operator interface requires minimal operator interaction, eliminating the issues created by subjective testing.

The Evalue8 tests eight STB SKUs simultaneously per bench and features an intuitive color-coded operator screen to further reduce user error.

Results: Cable operators have: Experienced operational productivity gains of 114 percent; Seen fewer NTF units, giving them more confidence that refurbished equipment functions properly; Sent fewer bad units to customers. Evalue8 fails 30%-50% more units; this has translated to a reduction in house call, technical support, and swap cost expenses; Validated parametric and trending analysis with data-driven testing reports; Invested less time and labor on testing.

About the Solution Provider: GENCO ATC is North America's 2nd largest and a Global Top 25 3PL provider.  The company is the leader in product lifecycle logistics solutions for a diverse range of customers, including many Fortune 500 companies in the technology, consumer goods, retail, healthcare and automotive markets and the federal government.

Web:  www.gencoatc.com

Email:  solution@gencoatc.com

Phone:  1-800-378-9671

Solution: We developed Evalue8, an advanced STB tester built to ensure accurate results. Evalue8's intuitive, integrated operator interface requires minimal operator interaction, eliminating the issues created by subjective testing.

The Evalue8 tests eight STB SKUs simultaneously per bench and features an intuitive color-coded operator screen to further reduce user error.

Results: Cable operators have: Experienced operational productivity gains of 114 percent; Seen fewer NTF units, giving them more confidence that refurbished equipment functions properly; Sent fewer bad units to customers. Evalue8 fails 30%-50% more units; this has translated to a reduction in house call, technical support, and swap cost expenses; Validated parametric and trending analysis with data-driven testing reports; Invested less time and labor on testing.

About the Solution Provider: GENCO ATC is North America's 2nd largest and a Global Top 25 3PL provider.  The company is the leader in product lifecycle logistics solutions for a diverse range of customers, including many Fortune 500 companies in the technology, consumer goods, retail, healthcare and automotive markets and the federal government.

Web:  www.gencoatc.com

Email:  solution@gencoatc.com

Phone:  1-800-378-9671