Executive Briefings

Air Cargo Supply Chain Said Out of Step with Needed Technology

IATA's global head of cargo, Glyn Hughes, said the logistics business is not keeping up with technology - a sentiment that's been expressed before, but one he said cannot be emphasized enough. Hughes also called for more communication across the airfreight supply chain.

Hughes keyed in on the importance of and level of sophistication required in shipping high-value goods that must go by air, including include high-tech goods, perishables and pharmaceuticals. He said that 80 percent of pharmaceutical shipments end up destroyed from lack of knowledge by those who are handling it.

To solve this problem, Hughes emphasized the necessity of increased attention on customer service and technology in the airfreight business. "Air cargo must transform itself into a lean, adaptive and innovative industry centered around increasingly sophisticated customer demands," he said.

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Hughes keyed in on the importance of and level of sophistication required in shipping high-value goods that must go by air, including include high-tech goods, perishables and pharmaceuticals. He said that 80 percent of pharmaceutical shipments end up destroyed from lack of knowledge by those who are handling it.

To solve this problem, Hughes emphasized the necessity of increased attention on customer service and technology in the airfreight business. "Air cargo must transform itself into a lean, adaptive and innovative industry centered around increasingly sophisticated customer demands," he said.

Read Full Article