Executive Briefings

Baxter's Software and Planning Services Help IT Service Provider Scale

Challenge: This datacenter infrastructure start-up with a global installed base and support centers around the world, turned to Baxter to help: • Meet 4-hour and next-day on-site hardware service commitments. • Quickly scale service and support globally. • Maximize resources to focus on core competencies.

Solution: The client paired Baxter's integrated service parts planning and forecasting application, Prophet, with Planning-as-a-Service to quickly build an infrastructure that could match the speed of its rapid global expansion. Baxter's Demand Source Locator functionality also enabled a process to better fill each service request, aligning service execution with the inventory plan.

Results: The combined solution accelerated the client’s capabilities and expansion with a focus on core business while Baxter's experts handled day-to-day planning. Within an 8-month period of continued, steady growth, days of supply reduced by over 46% while maintaining a service level of 99.9+%.

About the Solution Provider: Baxter develops solutions that meet the specific demands of aftermarket service and repair. Baxter’s integrated forecasting and planning applications enable companies to achieve industry-leading customer service levels while increasing profitability. Fortune 500 enterprises and growing startups deploying solutions from Baxter include Ciena, Carestream, Triumph Motorcycles and many others. Visit www.bybaxter.com.

Web: www.bybaxter.com

Email: info@bybaxter.com

Phone: 512-323-5959

Solution: The client paired Baxter's integrated service parts planning and forecasting application, Prophet, with Planning-as-a-Service to quickly build an infrastructure that could match the speed of its rapid global expansion. Baxter's Demand Source Locator functionality also enabled a process to better fill each service request, aligning service execution with the inventory plan.

Results: The combined solution accelerated the client’s capabilities and expansion with a focus on core business while Baxter's experts handled day-to-day planning. Within an 8-month period of continued, steady growth, days of supply reduced by over 46% while maintaining a service level of 99.9+%.

About the Solution Provider: Baxter develops solutions that meet the specific demands of aftermarket service and repair. Baxter’s integrated forecasting and planning applications enable companies to achieve industry-leading customer service levels while increasing profitability. Fortune 500 enterprises and growing startups deploying solutions from Baxter include Ciena, Carestream, Triumph Motorcycles and many others. Visit www.bybaxter.com.

Web: www.bybaxter.com

Email: info@bybaxter.com

Phone: 512-323-5959