Executive Briefings

Best Buy CIO: Keep Some IT In-House, But Outsource Most of It

The IT organization of the future will look drastically different than it does today.
Embodying that model of the future is the IT organization at big-box retailer Best Buy, the $12.9bn big-box and online consumer electronics retailer. Led by CIO Bob Willett, Best Buy's IT team consists of a collection of business-minded strategists and managers, with specialized work sourced out to dedicated experts.
Willett oversees hundreds of staffers responsible for supply chain and demand planning and corporate development, but he has only 35 internal IT workers. Their task: Dive into the business (he calls his staffers "business information officers") and identify ways to meet their needs.
When it comes to executing--building applications or planning systems, for instance--Willett turns to his 1,300 or so consultants at Accenture in the U.S. and India. "We concentrate on steering the strategy," he says. "They row the boat."
Source: CIO Insight, http://www.cioinsight.com

The IT organization of the future will look drastically different than it does today.
Embodying that model of the future is the IT organization at big-box retailer Best Buy, the $12.9bn big-box and online consumer electronics retailer. Led by CIO Bob Willett, Best Buy's IT team consists of a collection of business-minded strategists and managers, with specialized work sourced out to dedicated experts.
Willett oversees hundreds of staffers responsible for supply chain and demand planning and corporate development, but he has only 35 internal IT workers. Their task: Dive into the business (he calls his staffers "business information officers") and identify ways to meet their needs.
When it comes to executing--building applications or planning systems, for instance--Willett turns to his 1,300 or so consultants at Accenture in the U.S. and India. "We concentrate on steering the strategy," he says. "They row the boat."
Source: CIO Insight, http://www.cioinsight.com