Executive Briefings

Big IT Departments Are More Effective, But Not Because of Size

It's not enough that mid-market IT shops have to feel slightly envious of big-company IT departments and their access to seemingly unlimited resources, tools and staffers.
Now, says Hank Marquis, director of IT service management consulting at Enterprise Management Associates, an analysis of recent data trends show that IT departments in Fortune 1000 enterprises actually are more productive and effective service providers than mid-market counterparts--and it has nothing to do with the amount of staffers or money spent.
"The staff-versus-budget argument is based on a false assumption--it improperly assumes that resources committed to IT are used efficiently and effectively. However, in the majority of IT organizations, they are not," says Marquis.
Source: CIO, http://cio.com

It's not enough that mid-market IT shops have to feel slightly envious of big-company IT departments and their access to seemingly unlimited resources, tools and staffers.
Now, says Hank Marquis, director of IT service management consulting at Enterprise Management Associates, an analysis of recent data trends show that IT departments in Fortune 1000 enterprises actually are more productive and effective service providers than mid-market counterparts--and it has nothing to do with the amount of staffers or money spent.
"The staff-versus-budget argument is based on a false assumption--it improperly assumes that resources committed to IT are used efficiently and effectively. However, in the majority of IT organizations, they are not," says Marquis.
Source: CIO, http://cio.com