Executive Briefings

BPO Landscape Today Reaches Far Beyond India

The landscape of potential outsourcing suppliers has exploded over the last decade due to the emergence of business process outsourcing (BPO) and the disruptive stimulus of offshore delivery. India-based suppliers have joined the traditionally recognized players to create a broad landscape of well-qualified options. We have also seen new players enter the market that originate from within an onshore country but have quickly developed robust offshore delivery.
With the maturation of offshore delivery from India and other countries, a question we frequently hear from companies looking to continue their outsourcing journey is "Who are the offshore suppliers I don't know but should know?" This question is motivated by the realization that many companies were too slow to recognize the emergence of the Indian players. Additionally, there is a desire to consider alternatives beyond India-centric delivery or to service languages and time zones not suitable for an India-oriented delivery model.
First, it is important to note that the India-based players are considerably larger than any offshore players from other countries. Offshore suppliers with greater than $1bn in revenue is a short list.
Second, it is equally important to note that these major suppliers are already significantly represented in many offshore destination countries (the Philippines, China, Brazil, Argentina, Czech Republic, Poland, etc.)--and often larger than the players originating from those countries. Those that we list below are suppliers with the predominant share of their offshore delivery based in a country other than India.With these two considerations in mind, it is possible to come up with a list of five offshore players you should know but may not.
Source: Outsourcing Journal, http://www.outsourcing-journal.com

The landscape of potential outsourcing suppliers has exploded over the last decade due to the emergence of business process outsourcing (BPO) and the disruptive stimulus of offshore delivery. India-based suppliers have joined the traditionally recognized players to create a broad landscape of well-qualified options. We have also seen new players enter the market that originate from within an onshore country but have quickly developed robust offshore delivery.
With the maturation of offshore delivery from India and other countries, a question we frequently hear from companies looking to continue their outsourcing journey is "Who are the offshore suppliers I don't know but should know?" This question is motivated by the realization that many companies were too slow to recognize the emergence of the Indian players. Additionally, there is a desire to consider alternatives beyond India-centric delivery or to service languages and time zones not suitable for an India-oriented delivery model.
First, it is important to note that the India-based players are considerably larger than any offshore players from other countries. Offshore suppliers with greater than $1bn in revenue is a short list.
Second, it is equally important to note that these major suppliers are already significantly represented in many offshore destination countries (the Philippines, China, Brazil, Argentina, Czech Republic, Poland, etc.)--and often larger than the players originating from those countries. Those that we list below are suppliers with the predominant share of their offshore delivery based in a country other than India.With these two considerations in mind, it is possible to come up with a list of five offshore players you should know but may not.
Source: Outsourcing Journal, http://www.outsourcing-journal.com