Executive Briefings

BT Says It's Time to Call Thousands of Jobs Back from India

BT is cutting its call center workforce in India by 4,000 and bringing some of the work back to the UK, the telcom company says.

The cuts all fall within BT Retail and only involve third-party call center staff rather than direct BT employees, according to a BT spokesman.

The workforce reduction will be complete by next year, he added, attributing the cuts to "improved customer service which means that fewer support staff are required."

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BT is cutting its call center workforce in India by 4,000 and bringing some of the work back to the UK, the telcom company says.

The cuts all fall within BT Retail and only involve third-party call center staff rather than direct BT employees, according to a BT spokesman.

The workforce reduction will be complete by next year, he added, attributing the cuts to "improved customer service which means that fewer support staff are required."

Read Full Article