Executive Briefings

Cisco Uses "Organizational Learning" to Boost Service, Cut Costs

"Fix once, solve many" - that's the mantra of a new program at Cisco Systems to make better use of critical information and processes. Curtis Hill, vice president of technical services, describes the effort. [Run Time (Min): 8:19]

"Fix once, solve many" - that's the mantra of a new program at Cisco Systems to make better use of critical information and processes. Curtis Hill, vice president of technical services, describes the effort. [Run Time (Min): 8:19]