Executive Briefings

Companies Know Reverse Logistics Important, But Are Unhappy With Their Own Performance

Aberdeen Group's Studies find time and again that best-in-class reverse logistics processes are directly tied with customer satisfaction and overall profitability. Micky Long, Research Director for Strategic Service Management, discusses some best-in-class practices such as breaking down barriers between manufacturing/sales/marketing, and outsourcing reverse logistics to industry specialists.

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Aberdeen Group's Studies find time and again that best-in-class reverse logistics processes are directly tied with customer satisfaction and overall profitability. Micky Long, Research Director for Strategic Service Management, discusses some best-in-class practices such as breaking down barriers between manufacturing/sales/marketing, and outsourcing reverse logistics to industry specialists.

Click here to read more