Executive Briefings

Convey Debuts Intelligent Fulfillment Platform

Convey has launched its Intelligent Fulfillment Platform.

It draws on the company's expertise in artificial intelligence, big data analytics, retail, transportation and logistics. The tool provides final-mile appointment scheduling; large-item returns facilitation and management; a customer-service portal that includes tracking, communication history, shipment scheduling and exceptions management; enhanced delivery communications via a hosted service or automated programming interface (API); personalized decisioning based on both qualitative and quantitative data about customers, orders and carrier performance, and unified cross-carrier reporting and analytics. Convey focuses on end-to-end customer deliveries.

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It draws on the company's expertise in artificial intelligence, big data analytics, retail, transportation and logistics. The tool provides final-mile appointment scheduling; large-item returns facilitation and management; a customer-service portal that includes tracking, communication history, shipment scheduling and exceptions management; enhanced delivery communications via a hosted service or automated programming interface (API); personalized decisioning based on both qualitative and quantitative data about customers, orders and carrier performance, and unified cross-carrier reporting and analytics. Convey focuses on end-to-end customer deliveries.

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