Executive Briefings

Cost Avoidance and Proactive Support Keeps Client's End-Users Loyal

Challenge: The latest roll out of a manufacturer's best selling point-of-sale product was exhibiting failure in the field due to a problem with a proprietary application-specific integrated circuit (ASIC). Renova Technology alerted the engineering staff and the manufacturer made the decision to order a redesign of this very costly ASIC chip. In the meantime, 20,000 completed units awaiting distribution had the potential to fail immediately upon installation.

Solution: Renova Technology was able to modify the circuit board design by placing an inexpensive resistor in a very delicate location. Renova helped design and implement a Field Retrofit Order and created a seed stock of reworked boards.

Result: Renova Technology was able to perform a precise rework in a very difficult location on the circuit board with an inexpensive component. This proactive support saved the customer in future returns and expedited service costs, while keeping its end-users loyal to their brand.

About the Solution Provider: Renova Technology provides component level circuit board repair along with supporting logistic and data reporting and analysis services. They have been serving major electronics manufacturers in the information systems, telecommunications, cash handling and security equipment industries for nearly two decades. Renova's custom reverse logistics programs help manufacturer's reduce costs.

Web: www.renovatechnology.com/case-studies

Email: solutions@renovatechnology.com

Phone: 770-325-5600

Solution: Renova Technology was able to modify the circuit board design by placing an inexpensive resistor in a very delicate location. Renova helped design and implement a Field Retrofit Order and created a seed stock of reworked boards.

Result: Renova Technology was able to perform a precise rework in a very difficult location on the circuit board with an inexpensive component. This proactive support saved the customer in future returns and expedited service costs, while keeping its end-users loyal to their brand.

About the Solution Provider: Renova Technology provides component level circuit board repair along with supporting logistic and data reporting and analysis services. They have been serving major electronics manufacturers in the information systems, telecommunications, cash handling and security equipment industries for nearly two decades. Renova's custom reverse logistics programs help manufacturer's reduce costs.

Web: www.renovatechnology.com/case-studies

Email: solutions@renovatechnology.com

Phone: 770-325-5600