Executive Briefings

Creating competitive advantage with Forward Stocking Locations

Challenge: A $17 billion medical technologies and services firm approached us in need of a logistically cost-effective way to respond to equipment service calls at medical facilities more quickly. Furthermore, the client's field engineers required fast, easy access to parts and tools availability information.

Solution: Pilot developed an industry-unique program that significantly enhanced the client's existing IT and warehouse infrastructure by adding 30+ strategic stocking locations nationally. This provided warehousing and on-demand shipping services 24/7, placing critical parts and tools closer to the end customer.

Results: The solution dramatically improved service response times to customer sites. Deliveries of critical parts and tools are now measured in hours instead of days, with an average delivery time of less than three hours from the initial request, and a better overall ROI on the entire process. In addition, reduced downtime of critical hospital/medical equipment for our client's customers made the supply chain of tools and parts a competitive advantage.

About the Solution Provider: Pilot Freight Services is a full-service global transportation and logistics company with over 75 locations throughout North America, a western European operations and administration office in Amsterdam, and a worldwide network of overseas partners. We specialize in helping businesses run more effectively and efficiently.

Web: www.pilotdelivers.com

Email: sbullard@pilotdelivers.com

Phone: 512-788-3449

Solution: Pilot developed an industry-unique program that significantly enhanced the client's existing IT and warehouse infrastructure by adding 30+ strategic stocking locations nationally. This provided warehousing and on-demand shipping services 24/7, placing critical parts and tools closer to the end customer.

Results: The solution dramatically improved service response times to customer sites. Deliveries of critical parts and tools are now measured in hours instead of days, with an average delivery time of less than three hours from the initial request, and a better overall ROI on the entire process. In addition, reduced downtime of critical hospital/medical equipment for our client's customers made the supply chain of tools and parts a competitive advantage.

About the Solution Provider: Pilot Freight Services is a full-service global transportation and logistics company with over 75 locations throughout North America, a western European operations and administration office in Amsterdam, and a worldwide network of overseas partners. We specialize in helping businesses run more effectively and efficiently.

Web: www.pilotdelivers.com

Email: sbullard@pilotdelivers.com

Phone: 512-788-3449