Executive Briefings

CSDP Teams With Sorvive Technologies on Cloud-Based Middleware Tool

A new partnership between Customer Service Delivery Platform (CSDP) and Sorvive Technologies is offering cloud-based middleware to help companies unite internal and external data, business processes and technology.

According to the two companies, the venture provides a road map for defining rules and seamlessly connecting software and technology among customers, partners and vendors in information exchange, transaction management and the execution of associated business processes. CSDP's software and services help users to automate multiple aspects of their post-sales service-delivery programs, including field service, reverse logistics and customer support. The approach combines data, processes and technology to maximize service operations. It is delivered through a suite of software available in on-premise or cloud-based models. Sorvive is a business-to-business electronic data interchange provider. It manages every aspect of community integration, including data-integrity management, participant readiness and connectivity, security and data translation.

Read Full Article

According to the two companies, the venture provides a road map for defining rules and seamlessly connecting software and technology among customers, partners and vendors in information exchange, transaction management and the execution of associated business processes. CSDP's software and services help users to automate multiple aspects of their post-sales service-delivery programs, including field service, reverse logistics and customer support. The approach combines data, processes and technology to maximize service operations. It is delivered through a suite of software available in on-premise or cloud-based models. Sorvive is a business-to-business electronic data interchange provider. It manages every aspect of community integration, including data-integrity management, participant readiness and connectivity, security and data translation.

Read Full Article