Executive Briefings

Customer Service & Inventory: Striking the Right Balance

A customer doesn't just buy software but a solution that requires change management from the buyer and commitment from the developer, says John Lopus, senior vice president, operations, at SmartOps. The value comes from balancing customer service with the right level of inventory. [Run Time (Min:) 9:22]

A customer doesn't just buy software but a solution that requires change management from the buyer and commitment from the developer, says John Lopus, senior vice president, operations, at SmartOps. The value comes from balancing customer service with the right level of inventory. [Run Time (Min:) 9:22]