Executive Briefings

Customer Support: It's Not Getting Any Easier

In tough economic times, customer retention, through excellent support and service, is critical. Rick Cameron, vice president of customer support services with Glasshouse Technologies, outlines the cornerstones of his discipline. [Run Time (Min): 9:01]

In tough economic times, customer retention, through excellent support and service, is critical. Rick Cameron, vice president of customer support services with Glasshouse Technologies, outlines the cornerstones of his discipline. [Run Time (Min): 9:01]