Executive Briefings

Delta, Others Stops Outsourcing Jobs to India

Delta is the latest company pulling back from India. The airline has given up on using operators in Indian call centers to handle inquiries about reservations; customers weren't happy with the service they got from the operators based in India.
Unfortunately for the Indian outsourcing industry, Delta is just the latest company to have second thoughts about outsourcing jobs to India during the worst U.S. recession in generations. United Airlines has soured on India outsourcing, too, as has Sallie Mae.
Source: Business Week

Delta is the latest company pulling back from India. The airline has given up on using operators in Indian call centers to handle inquiries about reservations; customers weren't happy with the service they got from the operators based in India.
Unfortunately for the Indian outsourcing industry, Delta is just the latest company to have second thoughts about outsourcing jobs to India during the worst U.S. recession in generations. United Airlines has soured on India outsourcing, too, as has Sallie Mae.
Source: Business Week