Executive Briefings

E-Commerce Fulfillment Solution Brightens Holiday for Leading Toy Retailer

Challenge: The plan was to redesign the retailer's online business platform. We needed to include co-location of partner resources, minimize both start-up and test time, and allow for a large-scale deployment of human resources, with new warehousing and fulfillment operations ready prior to holiday season.

Solution: Exel built two parallel distribution systems to allow for efficient handling of the customer's high-volume order fulfillment. This parallel operation was designed to process the bulk of the volume and tasked with 'talking' to the conveyor management system that ran the pick process to ensure highly accurate order processing.

Results: The fulfillment operation transitioned on time and on target, with both facilities fulfilling 100 percent of online orders from the retailer's web sites within six months. Since the start up of operations the site has continued to create new value for the customer through flawless order fulfillment execution and process improvement.

About the Solution Provider: Exel (owned by Deutsche Post DHL, the world's leading logistics group) is the North American leader in supply chain management. Our flexible and scalable e-commerce supply chain distribution solutions, skilled people, and regional coverage help retailers optimize costs and address challenges of e-fulfillment -- extending the flawless brand experience consumers expect.

Web:  www.exel.com

Email:  contactus@exel.com

Phone:  800.272.1052

Solution: Exel built two parallel distribution systems to allow for efficient handling of the customer's high-volume order fulfillment. This parallel operation was designed to process the bulk of the volume and tasked with 'talking' to the conveyor management system that ran the pick process to ensure highly accurate order processing.

Results: The fulfillment operation transitioned on time and on target, with both facilities fulfilling 100 percent of online orders from the retailer's web sites within six months. Since the start up of operations the site has continued to create new value for the customer through flawless order fulfillment execution and process improvement.

About the Solution Provider: Exel (owned by Deutsche Post DHL, the world's leading logistics group) is the North American leader in supply chain management. Our flexible and scalable e-commerce supply chain distribution solutions, skilled people, and regional coverage help retailers optimize costs and address challenges of e-fulfillment -- extending the flawless brand experience consumers expect.

Web:  www.exel.com

Email:  contactus@exel.com

Phone:  800.272.1052