Executive Briefings

GENCO Optimizes Large Retailer's Returns Process

Challenge: A large retailer needed an efficient and cost-effective way to handle products returning from stores into the reverse-logistics channel. The company was searching for a better way to manage merchandise for redeployment, return-to-vendor and liquidation.

Solution: With long-standing experience in reverse logistics, GENCO offered the retailer visibility into the flow of their goods, along with the option of reallocating large amounts of product from one store, region, or district to another. In addition, GENCO enabled the retailer to handle refurbishment of various returned items to achieve higher recovery. 

Results: Since implementation, the retailer has been able to efficiently process and redeploy merchandise across all its channels. The new reverse network transformed how the company manages and brings value to customers — creating an exceptional customer experience.

About the Solution Provider: GENCO, A FedEx Company is a leading supply chain solution provider specializing in Product Lifecycle Logistics® for technology, retail, consumer and industrial goods, and healthcare industries. Operating more than 38 million square feet throughout North America, GENCO provides a comprehensive range of integrated logistics services to enable growth, minimize cost, mitigate supply chain risk, and improve customer service.

Web: www.genco.com

Email: solution@genco.com

Phone: 800-378-9671

Solution: With long-standing experience in reverse logistics, GENCO offered the retailer visibility into the flow of their goods, along with the option of reallocating large amounts of product from one store, region, or district to another. In addition, GENCO enabled the retailer to handle refurbishment of various returned items to achieve higher recovery. 

Results: Since implementation, the retailer has been able to efficiently process and redeploy merchandise across all its channels. The new reverse network transformed how the company manages and brings value to customers — creating an exceptional customer experience.

About the Solution Provider: GENCO, A FedEx Company is a leading supply chain solution provider specializing in Product Lifecycle Logistics® for technology, retail, consumer and industrial goods, and healthcare industries. Operating more than 38 million square feet throughout North America, GENCO provides a comprehensive range of integrated logistics services to enable growth, minimize cost, mitigate supply chain risk, and improve customer service.

Web: www.genco.com

Email: solution@genco.com

Phone: 800-378-9671