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Glitcha, Glitcha: Little Caesars POS Systems Doesn't Process Card Payment for Eight Months!

A glitch that sat between a Little Caesars franchisee's POS system and its payment processor, Fifth Third, caused one of its pizza shops to process zero payment card transactions for more than eight months. (A second store didn't process transactions for two months.) And then, to the non-delight of that store's customers, the glitch was fixed and they started getting collectively hit with thousands of charges for eight months of pizza purchases.

Even more impressive is that the owner of this group of six California (Bay area) Little Caesars said it took him months before he realized that one store had posted no revenue for eight months and another for two months. This guy owns six stores and it takes him months to notice that one-third of his stores are reporting zero payment-card revenue?

The owner said he had assumed "the money was tied up somewhere between the processor and the bank and that he didn't know his customers hadn't been charged."

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Even more impressive is that the owner of this group of six California (Bay area) Little Caesars said it took him months before he realized that one store had posted no revenue for eight months and another for two months. This guy owns six stores and it takes him months to notice that one-third of his stores are reporting zero payment-card revenue?

The owner said he had assumed "the money was tied up somewhere between the processor and the bank and that he didn't know his customers hadn't been charged."

Read Full Article