Executive Briefings

Here's Why It May Be Time to Fire Your IT Outsourcing Provider

Breaking up is hard to do. And when it comes to IT outsourcing, it can be expensive and risky, too. But issues with an outsourcer-such as deteriorating service levels, lack of investment, excessive turnover, or even fraud-are potentially even more costly than the actual break-up.

Outsourcing relationships don't go south overnight. Customers are more likely to experience a series of subtle changes over time. And sometimes, the partnership itself may be relatively healthy but other changes-a merger or acquisition, for example-may make outsourcing less attractive than it once was. There are nine signs it might be time to call it quits with your IT service provider-or at least get some counseling.

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Breaking up is hard to do. And when it comes to IT outsourcing, it can be expensive and risky, too. But issues with an outsourcer-such as deteriorating service levels, lack of investment, excessive turnover, or even fraud-are potentially even more costly than the actual break-up.

Outsourcing relationships don't go south overnight. Customers are more likely to experience a series of subtle changes over time. And sometimes, the partnership itself may be relatively healthy but other changes-a merger or acquisition, for example-may make outsourcing less attractive than it once was. There are nine signs it might be time to call it quits with your IT service provider-or at least get some counseling.

Read Full Article