Executive Briefings

How to Achieve the Perfect Order

It's actually four separate metrics that are blended into one, says Joe Tillman, senior researcher with Supply Chain Visions, but many companies are well advanced in their quest for that ultimate measurement of customer-service quality. [Run Time (Min:) 6:18]

It's actually four separate metrics that are blended into one, says Joe Tillman, senior researcher with Supply Chain Visions, but many companies are well advanced in their quest for that ultimate measurement of customer-service quality. [Run Time (Min:) 6:18]