Executive Briefings

How to Unbalance Your Scorecard to Better Measure Business Performance

The Balanced Scorecard is one of the most popular methodologies for measuring business performance, with a view to enhancing it. First made popular in the early 1990s, this performance management framework was intended as a tool to provide managers with a more complete and "balanced" view of their organization's performance by including nonfinancial metrics and key performance indicators (KPIs) in their assessments. Despite this excellent approach to the state of an organization-previously viewed from a purely financial perspective-some organizations are still struggling to achieve success with this method. Many of the problems seem to stem from the balancing part of the evaluation. Well, maybe it's OK to keep your scorecard a little off balance.

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The Balanced Scorecard is one of the most popular methodologies for measuring business performance, with a view to enhancing it. First made popular in the early 1990s, this performance management framework was intended as a tool to provide managers with a more complete and "balanced" view of their organization's performance by including nonfinancial metrics and key performance indicators (KPIs) in their assessments. Despite this excellent approach to the state of an organization-previously viewed from a purely financial perspective-some organizations are still struggling to achieve success with this method. Many of the problems seem to stem from the balancing part of the evaluation. Well, maybe it's OK to keep your scorecard a little off balance.

Read More