Executive Briefings

hybris to Partner With LivePerson for Online Commerce

Commerce platform provider hybris is partnering with LivePerson Inc. to offer a service that will enable electronic-commerce sites to offer a live chat feature to their customers.

Hybris to Partner With LivePerson for Online Commerce

According to the companies, LivePerson's chat offering gives merchants the ability to increase conversion rates through their online stores, and decrease cart abandonment. Customers can engage directly with a customer-service agent through a "click-to-chat" button. In the process, the customer's page data is dynamically passed through to the agent. Other integration features include customizable rules and triggers, and a fully functional and documented Javascript codebase. LivePerson's cloud-based platform enables businesses to connect in real time with customers via chat, voice and content delivery. hybris, which provides master data management and unified commerce functionality for business, is in the process of being acquired by SAP AG.

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According to the companies, LivePerson's chat offering gives merchants the ability to increase conversion rates through their online stores, and decrease cart abandonment. Customers can engage directly with a customer-service agent through a "click-to-chat" button. In the process, the customer's page data is dynamically passed through to the agent. Other integration features include customizable rules and triggers, and a fully functional and documented Javascript codebase. LivePerson's cloud-based platform enables businesses to connect in real time with customers via chat, voice and content delivery. hybris, which provides master data management and unified commerce functionality for business, is in the process of being acquired by SAP AG.

Read Full Article

Hybris to Partner With LivePerson for Online Commerce