Executive Briefings

If ERP Customers Love to Bash On-Premise Software, Why Do They Keep Buying It?

It's pretty darn easy and convenient to throw traditional enterprise software vendors-Microsoft, IBM, SAP, Oracle and the like-under the bus these days.

On-premise enterprise software sucks. Users hate it. There's way too much shelfware. It's insanely expensive. ERP UIs are terrible. It's not open. Big implementations fail too often. Vendors force customers to do costly upgrades. Where's the innovation?

Oh, we hear it all the time, read about it in surveys and do our part to add to the cacophony of discontent. To the general public, it might appear that even tobacco companies enjoy a better level of overall "likeability" than do enterprise software vendors.

So why do we keep buying this stuff?

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It's pretty darn easy and convenient to throw traditional enterprise software vendors-Microsoft, IBM, SAP, Oracle and the like-under the bus these days.

On-premise enterprise software sucks. Users hate it. There's way too much shelfware. It's insanely expensive. ERP UIs are terrible. It's not open. Big implementations fail too often. Vendors force customers to do costly upgrades. Where's the innovation?

Oh, we hear it all the time, read about it in surveys and do our part to add to the cacophony of discontent. To the general public, it might appear that even tobacco companies enjoy a better level of overall "likeability" than do enterprise software vendors.

So why do we keep buying this stuff?

Read Full Article