Executive Briefings

If You Improved Your Processes, Why Are You Making the Same Mistakes Again?

Have you ever wondered why it is so easy for improved processes to go back to how they were performing before improvement? Why it always seems that, even if everybody follows the new instructions, the process still produces defects? Why it's so hard to maintain the benefits in the process after the projects are done?

If You Improved Your Processes, Why Are You Making the Same Mistakes Again?

If you have ever asked yourself any of these questions, you might be surprised to learn that the answer lies in the effectiveness of implemented process controls. The better and more robust your new controls are, the greater the resistance of the process to the gradual degradation that commonly occurs.

Regardless of the different types of process controls that are commonly put in place during a process improvement project (SOPs, visual management, kanbans, etc.), we have found that the most effective process controls are derived from the approach known as "mistake proofing." Processes that are mistake-proof are systems that are intolerant to defects, ideally outright preventing the occurrence of errors or, in the least, detecting them when they happen very early in the process.

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Keywords: process controls management, mistake proofing, process improvement, supply chain systems, supply chain solutions, supply chain management IT

If you have ever asked yourself any of these questions, you might be surprised to learn that the answer lies in the effectiveness of implemented process controls. The better and more robust your new controls are, the greater the resistance of the process to the gradual degradation that commonly occurs.

Regardless of the different types of process controls that are commonly put in place during a process improvement project (SOPs, visual management, kanbans, etc.), we have found that the most effective process controls are derived from the approach known as "mistake proofing." Processes that are mistake-proof are systems that are intolerant to defects, ideally outright preventing the occurrence of errors or, in the least, detecting them when they happen very early in the process.

Read Full Article


Keywords: process controls management, mistake proofing, process improvement, supply chain systems, supply chain solutions, supply chain management IT

If You Improved Your Processes, Why Are You Making the Same Mistakes Again?