Executive Briefings

Improving Efficiency and Customer Service with MacroPoint and RTF Integration

Challenge: To provide accurate delivery information to customers and to enhance the quality of its customer service, Mountain Company needed to enable an automated load tracking solution that would provide accurate information without relying on verbal communication.

Solution: The company now requires MacroPoint load tracking software through its integration with Real Time Freight on nearly all hauls handled by brokers, carriers or owner-operators. The company receives exception reports, triggered by pre-set time and location parameters in MacroPoint that indicate if a truck will miss its scheduled delivery time and also tracks loads by logging into the MacroPoint portal. Activated from a driver’s phone, or existing in-cab ELD/GPS device, MacroPoint’s patented location tracking software gives third parties load status and location visibility on their shipments. 

Results:
A more efficient and effective way to track loads by eliminating phone calls with drivers and enhancing customer service by having access to accurate load location information.

About the Solution Provider: MacroPoint designs freight monitoring and tracking solutions for shippers, brokers and 3PLs. Our patented, automated load monitoring and tracking software provides location visibility to third parties. MacroPoint works on any phone, and with existing in-cab ELD/GPS devices to provide real-time location monitoring, tracking, delivery monitoring, and event notifications.

Web: www.macropoint.com

Email: sales@macropoint.com

Phone: 216-369-0144

Solution: The company now requires MacroPoint load tracking software through its integration with Real Time Freight on nearly all hauls handled by brokers, carriers or owner-operators. The company receives exception reports, triggered by pre-set time and location parameters in MacroPoint that indicate if a truck will miss its scheduled delivery time and also tracks loads by logging into the MacroPoint portal. Activated from a driver’s phone, or existing in-cab ELD/GPS device, MacroPoint’s patented location tracking software gives third parties load status and location visibility on their shipments. 

Results:
A more efficient and effective way to track loads by eliminating phone calls with drivers and enhancing customer service by having access to accurate load location information.

About the Solution Provider: MacroPoint designs freight monitoring and tracking solutions for shippers, brokers and 3PLs. Our patented, automated load monitoring and tracking software provides location visibility to third parties. MacroPoint works on any phone, and with existing in-cab ELD/GPS devices to provide real-time location monitoring, tracking, delivery monitoring, and event notifications.

Web: www.macropoint.com

Email: sales@macropoint.com

Phone: 216-369-0144